Install from the Shopify App store
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Installation & Setup
FAQ
Gift Card FAQ
Click here to visit the app store
This is done from your store admin:
STORE ADMIN>PRODUCTS>GIFT
CARDS>GIFT CARDS
This step is unecessary if you already sell gift cards on
your online store.
Note the gift card product used by AltoQ is a
separate gift card product to the one you sell to customers on your online
store. The AltoQ managed gift card is not visible on any of your sales
channels.
a) The gift card image used in the
order confirmation can be updated with your custom image in the Gift Card Product
settings STORE ADMIN>PRODUCTS>GIFT CARDS>MANAGE GIFT CARDS. Like any
other product in your store, simply upload an image to the media section of the
product information.
b) The gift card image used when sending the gift card
code to the customer can also be customised. See this Shopify support note.
Exchange for products of a
lesser value:
In this case a new Order is created with and
marked as paid (you can un-tick 'Mark the order as paid' if you haven't yet
receieved the returned goods).
The calculated refund will be the value
of the returned products (plus any refund for shipping) minus
the value of the replacement products (plus shipping, minus
any discounts you may choose to apply)
Exchange for products of a
greater value:
In this case a Draft Order is created for the
replacement products, which you use to issue an invoice to the customer. A Gift
Card is also created and issued to the customer. The value attached to the gift
card is the value of the returned products. The gift card can be sent
immediately, or, if you haven't receieved the returned products yet, you can
un-tick the 'Send the gift card immediately' option.
AltoQ Exchange supports multi-currency orders, with these limitations:
Yes, just click Uninstall from
within Apps in your Shopify admin and all AltoQ files will be removed from your
store theme. You will not lose AltoQ order notes that have been recorded in
customer orders.
Of course we hope it doesn't come to this so please contact us if you have
any problems using the app or have product feedback. We are determined to make
this an easy, time saving app for Store owners.
In line with Shopify billing practice, no refunds are provided for apps
which are uninstalled prior to the end of the current billing period.
By default, AltoQ does not set an expiry for Gift Cards. You can manually set an expiry date for any of the the Gift Cards issued by AltoQ Exchange.
AltoQ Exchange is built to work with Shopify gift cards. If Shopify removes gift cards from your current plan and you don't wish to upgrade, all issued gift cards will be able to be redeemed on your online store without AltoQ Exchange installed or a gift card enabled Shopify plan.
Whilst AltoQ Exchange uses gift
cards to facilitate all exchanges, the customer will only receive a gift card
code when:
a) the value of the exchanged products is greater than the value of returned
goods. In this case, the customer will need to apply the gift card code as
payment towards the new draft invoice for replacement products.
b) products are being returned and a gift card is issued in lieu of a cash
refund
