Privacy Policy

updated 15.04.2020

AltoQ Exchange Privacy Policy

AltoQ Exchange "the App” provides product exchange functionality "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store. Personal Information the App Collects When you install the App, we are automatically able to access certain types of information from your Shopify account:

  • Products
  • Orders
  • Draft Orders
  • Customers
  • Discounts

How Do We Use Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App.

Sharing Your Personal Information

We will not share any personal information for financial gain, including for any form of marketing.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you exchange an order through the Site, we will maintain your Order Information for our records for the purposes of merchant support unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below: PO Box 531 Annerley Qld 4103 Australia

Cookie Policy uses cookies on the website and on the “AltoQ Exchange” Shopify App (together and separately referred to as the “Service”). By using the Service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text saved and sent by your web browser to a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize your repeated visit, and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How uses cookies?

When you use and access the Service, we may place a number of cookies in your web browser. We use cookies for the following purpose:

  • Google Analytics cookie: to analyse page visits in anonymized and aggregated way across our Services with the goal to make our Service better.

We DO NOT use cookies for advertising or retargeting purposes.

How can you control cookies?

If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser for further instructions. Please note that removing or blocking cookies may negatively impact your use of our website and the Service we are able to provide to you.

To opt-out of Google Analytics: Google Analytics Opt-out Browser Add-on.

If you use our Service without explicitly opting out, it means that you understand and agree to data collection for the purpose of analytics and improving the Service quality.

Jurisdiction is owned by Mark Panozzo with ABN 96 814 114 969

Legal address: 5 Rigby Street, Annerley QLD 4103, Australia

Contact e-mail:

The governing law is the legislation of Australia.