In a single screen, and with just a few clicks, merchants are finally able to exchange multiple items of any value within Shopify and issue gift cards.
Increase customer satisfaction and keep sales funds in your bank account.
Full flexibility for merchants to cater for the widest of sales scenarios.
The calculations for complex exchanges are automatically calculated by AltoQ Exchange to minimize human error and save staff processing time.
AltoQ Exchange mirrors the native Shopify return layout and workflow so that you can start exchanging for your customers quickly and easily.
Select AltoQ Exchange from the More actions menu on an existing order
Select 1 or more products being returned. You can specify whether the items are being restocked.
Select 1 or more replacement products - or create a gift card of just the right value.
AltoQ takes care of calculations for any exchange scenario: even exchange, exchange of
lesser value and exchange of greater value.
A summary of the refund, new order and
overall exchange balance is shown. All calculations can be overridden before
committing to the exchange.
More exchange scenarios and flexibility than our competitors. Exchange for replacement products of lesser, equal or greater value than the returned products. If the replacement products are less than the returned products the merchant can choose to return the unused value to the original payment method or as a store credit.
This is useful where a
customer has made a mistake on their order and you are now able to correct the
order within Shopify before dispatch.
Unlike core Shopify returns
which is an all
in or all out approach.
Beware apps or
advice to use sales discounts to apply or issue store credit
Standard accounting practice
deems the issue of store credit and gift cards as a deferred liability. In
contrast, a sales discount is an expense and therefore negatively affects your
income reporting, product profit margin and profit and loss report. You don't
want to make key business decision on inaccurate sales figures or have the tax
man on your back.
Your customers can joyfully redeem store credit and take advantage of a promo code at checkout because our app doesn't rely on discount codes.
The calculations for complex exchanges are automatically calculated by AltoQ Exchange to minimize human error and save staff processing time. Of course, merchants have the opportunity to review all calculations before finalizing any exchange transactions.
Built within the Shopify framework for ease of use and peace of mind. There is no need for merchants or customers to visit a third party website to manage exchanges or store credit. Your store sales and customer details are kept securely within the Shopify platform.
