AltoQ Exchange Shopify App

AltoQ Exchange for Shopify

In a single screen, and with just a few clicks, merchants are finally able to exchange multiple items of any value within Shopify and issue gift cards.

Exchange to gift card

Refund to store credit

Increase customer satisfaction and keep sales funds in your bank account.

Exchange to gift card

Exchange for goods of lesser or greater value

Full flexibility for merchants to cater for the widest of sales scenarios.

Exchange to gift card

Calculations taken care of

The calculations for complex exchanges are automatically calculated by AltoQ Exchange to minimize human error and save staff processing time.

Exchange to gift card

Familiar layout

AltoQ Exchange mirrors the native Shopify return layout and workflow so that you can start exchanging for your customers quickly and easily.

How It Works

Processing a Return or Exchange with AltoQ Exchange

1

Select AltoQ Exchange from More actions

Select AltoQ Exchange from the More actions menu on an existing order

2

Select the products being returned

Select 1 or more products being returned. You can specify whether the items are being restocked. 

3

Select the replacement products

Select 1 or more replacement products - or create a gift card of just the right value. 

4

Review & Exchange

AltoQ takes care of calculations for any exchange scenario: even exchange, exchange of lesser value and exchange of greater value.
A summary of the refund, new order and overall exchange balance is shown. All calculations can be overridden before committing to the exchange. 

Pricing

30 day trial

$ 0
  • All the features of our Standard plan available for a 30 day trial period.

COVID-19 limited time offer

$ 10 USD / month
  • All files subscribed to this COVID-19 plan will remain at the discounted price after offer ends.
  • Unlimited refund and exchange transactions.
  • Refund to original payment type or to gift card or both.
  • Exchange for replacement items of equal, lesser or greater value
  • Works with physical and virtual products.
  • Full support available by email 7 days a week.
  • * All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Standard Plan

$ 20 per USD / month
  • Unlimited refund and exchange transactions.
  • Refund to original payment type or to gift card or both.
  • Exchange for replacement items of equal, lesser or greater value
  • Works with physical and virtual products.
  • Full support available by email 7 days a week.
  • * All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

7 Reasons to choose AltoQ Exchange

AltoQ goes further than any other Shopify app to offer you automated returns, exchanges and gift card credit. 

1

More exchange scenarios and flexibility than our competitors

More exchange scenarios and flexibility than our competitors. Exchange for replacement products of lesser, equal or greater value than the returned products. If the replacement products are less than the returned products the merchant can choose to return the unused value to the original payment method or as a store credit.

2

Exchange fulfilled or unfulfilled products

This is useful where a customer has made a mistake on their order and you are now able to correct the order within Shopify before dispatch.

3

Line by line control of products

Unlike core Shopify returns which is an all in or all out approach.

4

Keep your accountant happy

Beware apps or advice to use sales discounts to apply or issue store credit
Standard accounting practice deems the issue of store credit and gift cards as a deferred liability. In contrast, a sales discount is an expense and therefore negatively affects your income reporting, product profit margin and profit and loss report. You don't want to make key business decision on inaccurate sales figures or have the tax man on your back.

5

Plays nicely with discount codes

Your customers can joyfully redeem store credit and take advantage of a promo code at checkout because our app doesn't rely on discount codes.

6

Calculations taken care of

The calculations for complex exchanges are automatically calculated by AltoQ Exchange to minimize human error and save staff processing time. Of course, merchants have the opportunity to review all calculations before finalizing any exchange transactions.

7

Native Shopify App

Built within the Shopify framework for ease of use and peace of mind. There is no need for merchants or customers to visit a third party website to manage exchanges or store credit. Your store sales and customer details are kept securely within the Shopify platform.

FREE 30 DAY TRIAL

unlimited transactions.  zero restrictions.